At Onirel, we aim to provide reliable feeding syringes and medical feeding tools designed for safe and accurate use. If a customer receives a product that is damaged, defective, or incorrect, a return request may be submitted within seven days of receiving the order. The item must remain unused and in its original packaging to qualify for review. Products that show signs of use or damage caused after delivery may not be eligible for return. Our goal is to maintain high quality standards and customer satisfaction with every order.

Once a returned item is received by our team, it will be carefully inspected to verify the reported issue. After the inspection process is completed, customers will be notified whether the return request has been approved or declined. If approved, the refund will be processed through the original payment method used during checkout. Depending on the payment provider or bank processing time, refunds may take several business days to appear in the customer’s account. Confirmation of the completed refund will be shared with the customer.

Due to hygiene and safety standards related to medical and feeding equipment, certain products cannot be returned. Items that have been opened, used, altered, or improperly handled after delivery will not qualify for return or refund. Promotional items, clearance products, or customized orders may also be excluded from return eligibility. These guidelines are implemented to ensure the safety and reliability of feeding tools provided to customers. We recommend reviewing product information carefully before completing a purchase.

In situations where a customer receives a defective or incorrect product, an exchange may be offered depending on availability. Customers should contact our support team within the allowed return period and provide details regarding the issue. Once the request is verified, our team will guide the customer through the exchange process. Replacement products will be shipped once the original item is returned and approved. Our support team works to resolve such cases quickly and ensure a smooth experience.

If customers require assistance regarding a return or refund request, they may contact our customer support team through the website. When submitting a request, customers should provide their order number along with relevant product details to help speed up the process. Our team will review the request and respond with the appropriate solution. We are committed to addressing concerns in a timely and professional manner. Customer satisfaction remains an important priority for our service.